Role Responsibility

Strenghthen communications planning and execution for initiatives such as Product launches, Brand activities and CRM changes.

Strategize and execute a communication plan in sync with the Company Plan. Build & establish a two – way communication channel within the Contact Centre.

Build a robust Top – Down Communication Mechanism via Road shows and Meet the Team sessions.

Build a consistent Feedback (Bottom – Up) channel /mediums, to capture the employees sentiment. And ensure its frequency and outcome.

Good writing skills to be able to draft crucial business / centre – wide communications. Coupled with newsletters (Irish Scribe)

Liaise with the IRL – Internal Communications team to ensure that the messages and brand is aligned, relevant, current and disseminated across to the correct audience.

Enhance the usage of the available digital mediums & intra site to be able to increase usage.

Work closely with the operations team to understand their business requirements and jointly work with the creative team to deliver solutions

Enhance employee engagement programs with IRL through various fun and sports activities in the centre. Entails creative designing, organizing and smooth execution.

Jointly working with the central team on various CSR and Corporate communication (Voice etc) initiatives.

Will assist the Line HR team in bi – yearly Reward and recognition programs (RI-RA).

Success will be measured by customer and stakeholder feedback, through employee connect and the ability to anticipate issues and drive a pro-active communications plan